Faced with a situation marked by the decline of Portuguese society, coupled with the increasing difficulties victims of crimes must cope with and its impact on their families and friends, has made APAV increase its support services. Taking into consideration some isolated Portuguese regions, local services are urgently needed. In this sense, APAV, supported by its Strategic Plan 2013-2017, has managed to acquire funding from EDP Foundation in 2013 to form the Integrated Design System Response Project to Support Victims of Crime.
The project launched in October 2013 and aims to create at a national level an integrated system that permits an effective screening of identifying the risks victims of crime are exposed to. Based on this criteria, this system then adjusts in response to each individual victim’s needs, as well as including the respective victim’s family and friends. This project intends to qualify and improve the Victim Support Line | 707 200 077, and APAV provides a technological information system management and support of the telephone service for this account, with the support of the REDITUS company. We are now running our new phone schedule for the Victim Support line, from 9h to 19h on weekdays, and from 10h to 13h, on Saturday.