Emergency
If you need immediate medical or police assistance, call 112.
If after the crime you have no place to stay, contact APAV or, after 6pm, contact directly the National Social Emergency Helpline (Linha Nacional de Emergência Social) on 144.
Support from your national embassy/consulate
Some support may be available through the victim's national embassy or consulate:
Issuing emergency travel documents (authorisation to travel in case the passport or identity card is lost or stolen)
Assisting in the repatriation of the remains of victims of crime
Issuing replacement documents
Providing the payment of the return trip (in some circumstances)
If you are a Portuguese citizen and you are a victim of crime in another country, look up the contact of the Portuguese consulate or embassy in the following page: http://www.secomunidades.pt
If you are a foreign national and you are a victim of crime in Portugal, look up the contacts for your national consulate or embassy in the following page: http://www.portugal.gov.pt
Telephone Translation Service
The Telephone Translation Service is a service made available by the High Commission for Migrations (Alto Comissariado para as Migrações, ACM) to enable communication between foreign nationals who do not speak Portuguese and the different services they may want to access (hospitals, police, etc).
Tel.: 808 257 257 or 218 106 191
Available weekdays 9am to 7pm
Victim Support Organisations in Europe:
Other victim support organisations in Europe:
Irish Tourist Assistance Service (ITAS)
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1a Grand Canal Street Lower Dublin
00 353 1 6610562
Commission for the Support of Victims of Crime
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51 St. Stephens Green Dublin 2
00 353 1 6028681
Amsterdam Tourist Assistance Services (ATAS),
Barcelona
Victim support:
Austria Weisser Ring
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Nussdorfer Strasse 671090 Wien
(+43) 1 712 1405
Belgium Steunpunt Algemeen Welzijnswerk
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Diksmuidelaan 502600 Berchem
(+32) 3 366 15 40
Bulgaria SVCCC Foundation (Support victims of crime and combating corruption)
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ul Gen. Gurko 37 Sofia 1000
(+359) 2-9800262
Czech Republic Bily kruh bezpeci
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U Trojice 2150 00 Prague 5
(+420) 2 5731 7110
Denmark Victim Support Denmark
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Holsteinsgade 56, 1st floor, left side
DK-2100 Copenhagen O
(+45) 50 76 90 05
Estonia Victim Support
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Preesi 5/710320 Tallinn
(+372) 673 38 45
Finland Rikosuhripaivystys Suomessa
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Läntinen Brahenkatu 2510 Helsinki
(+358) 9 6123232
France Institut National d'Aide aux Victimes et de Médiation (Inavem)
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1, Rue du Pré Saint Gervais
93691 Pantin Cedex
(+33) 1 41 83 42 00
Germany Weisser Ring
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Weberstrasse 1655130 Mainz
(+49) 6131 830 30
Hungary Fehér Gyűrű Közhasznú Egyesület
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Szt.István krt.1H-1055 Budapest
(+36) 1 472 1161
Malta Victim Support Malta
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Dun Guzepp Gonzi Street
Tarxien TXN 1633
(+356) 2122 8333
Netherlands The Slachtofferhulp Nederland
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Pallas Athenedreef 273561 PE Utrecht
(+31 ) 30 2340116
Portugal Associação Portuguesa de Apoio à Vitima (APAV)
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Rua José Estêvão, 135 A
1150-201 Lisboa
(+351) 21 358 79 00
Republic of Ireland Crime Victims Helpline
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Harcourt Centre, Block 250-53 Harcourt Road, Dublin 2
00 353 1 408 6118
Russia Soprotivlenie
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Bolshoi Vlasievsky pereulok 14191002 Moscow
(+7 499) 241 3733
Serbia Victimology Society of Serbia
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Dositejeva 1a 11000 Beograd
(+381) 11 303 4232
Slovakia Pomoc Obetiam Násilia
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PO Box 8382005 Bratislava 25
(+421) 2 5263 2496
Spain Favide
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Calle Jorge Juan 11
Puerta 246004 Valencia
00 34 96 192 3034
Sweden Brottsofferjourernas Riksförbund
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Bondegatan 40100 61 Stockholm
(+46) 8 664 88 00
Switzerland Weisser Ring/Anneau Blanc/Anello Bianco
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Dufourstr. 96 CHF-8008 Zürich
(+41) 444226565
United Kingdom Victim Support England and Wales
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Hallam House
50-60 Hallam Street London W1W 6JL
(+44) 207 268 0200
Victim Support Northern Ireland Annsgate House
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70/74 Ann Street Belfast, BT1 4EH
(+44) 28 9024 4039
Victim Support Scotland
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15/23 Hardwell Close Edinburgh, EH8 9RX
(+44) 131 668 4486