What to do in a violent situation?

In case of

• conflicts or situations of violence,
• immediate need for medical attention
   

It is important to:

• request help from the police or an emergency service; or
• call 112
   

People react differently to a violent situation.

When you are faced with  someone in a violent situation, it is important to know how to listen to them.

It is important to communicate in a calm manner, saying that you want to help as best you can.

The potential victim can refuse help, and their will should be respected. In these cases, it is still important to mention that APAV can provide support and to inform where/how to find these services.

It is important to control your personal emotions when interacting with the potential victim. Try to avoid being judgmental. Judging is easy and quite automatic to all of us, but it may prevent supporting someone who needs help and who has the right to be helped.

Should the person wish to have specialized support, APAV can help in person or by telephone.