» Remain calm, whenever possible;
» Take your identity documents with you when you go to register the offence (for example an identity card or passport). Make your way to either; a nearby police station belonging to the Public Security Police (PSP), a station of the National Republican Guard (GNR), a post of the Judiciary Police (PJ) or directly to the Public Prosecution Services. Ask to file a criminal complaint and request a document certifying claim has been made;
» You can also register a complaint electronically with the Ministério da Administração Interna (Ministry of Internal Affairs);
» Verify that you are eligible to benefit from legal aid.
On the following microsites, you can find the necessary contacts and information about different types of crime/forms of violence:
There are further APAV microsites for the following groups of people: