Rights & Duties



To the users: 

» respect the person's private life and the dignity;

» respect the ideological, religious and cultural convictions;

» perform one's role free of charge and in the interest of the well-being of the user;

» contribute to the personal and holistic development of the user;

» ensure that one's volunteer work is regular.


To the host organisation:

» observe the deontological principles that regulate their activity;

» know and respect the host organisation's philosophy, statutes, programmes and work methodologies;

» comply with the host organisation's regulations;

» act in a diligent, independent and supportive way;

» ensure that materials and resources at one's disposal are used  efficiently;

» participate in training programmes to improve work performance;­

» resolve conflicts in their volunteering work;

» ensure that one's volunteer work is regular;

» use appropriately one's volunteer status on the job.


To professionals:

» collaborate with the host organisation's professionals, respecting their choices and following their technical advice;

» complement the work of the host organisation's professionals;

» resolve conflicts during their volunteering work.


To other volunteers:

» respect the dignity and the freedom of other volunteers, recognizing the value of their activity;

» foster team work, contributing to good communication and a pleasant work and social environment;

» promote the integration, training and participation of all volunteers.


To society:

» foster a culture of solidarity;

» promote volunteering;

» know the cultural and social reality of the community where one's volunteering activity takes place;

» complement the host organisations' social interventions;

» convey the values and the ideals of volunteer work through one's own work.




» to receive support delivering one's work (initial and ongoing training and technical evaluation);

» to have a  suitable ,work environment and good health and safety conditions;

» to be heard in the decisions that concern one's work;

» to be recognized for the work done (accreditation, certification of the volunteer work and having the experience acquired recognised);

» to agree on a volunteering programme with the host organisation, which includes the following:

» insurance regarding potential risks associated with the activity;

» activities to be undertaken;

» periodicity and timetable;

» training;

» periodical assessment of the work developed and results obtained.